Privacy Policy

1. Introduction

Novaweave ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in compliance with Singapore's Personal Data Protection Act (PDPA) and maintain standards that respect your rights regarding personal information. This policy applies to all data collected through our website, service delivery, and client interactions.

For questions about this policy or our data practices, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when:

• Submitting contact forms or inquiry requests
• Engaging our services and entering into agreements
• Communicating with us via email, phone, or other channels
• Participating in consultations or assessment activities

This information may include: name, email address, phone number, company name, job title, and details about your operational needs or integration requirements.

2.2 Information Collected Automatically

When you access our website, we may automatically collect certain information:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• IP address and general location data
• Cookie data (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information from business partners, analytics providers, or other third parties that help us deliver and improve our services. This information is processed in accordance with applicable data protection laws.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Responding to inquiries and consultation requests
• Providing AI integration services and support
• Managing client projects and deliverables
• Communicating about service progress and updates

3.2 Business Operations

• Processing payments and maintaining financial records
• Managing contracts and legal obligations
• Improving our services based on feedback and usage patterns
• Conducting internal research and development

3.3 Communications

• Sending service-related notifications and updates
• Providing technical support and assistance
• Sharing relevant information about our services (with your consent)

3.4 Legal Compliance

• Meeting legal and regulatory requirements
• Protecting our rights and interests
• Preventing fraud and maintaining security

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to deliver services you've requested
• Legitimate Interests: Processing that supports our business operations while respecting your rights
• Consent: Processing where you've provided explicit permission
• Legal Obligation: Processing required to comply with applicable laws

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share information with trusted third parties who assist in delivering our services, including hosting providers, payment processors, and analytics services. These parties are contractually obligated to protect your data and use it only for specified purposes.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

5.3 Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of Novaweave, our clients, or others.

5.4 With Your Consent

We may share information in other circumstances with your explicit consent or at your direction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain appropriate safeguards.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and purpose of processing
• Legal, accounting, or reporting requirements
• The duration of our business relationship
• Legitimate business interests

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable regulations.

8. Your Rights

Under Singapore's PDPA and applicable data protection laws, you have certain rights regarding your personal data:

8.1 Access

You can request access to the personal data we hold about you and receive a copy of that data.

8.2 Correction

You can request correction of inaccurate or incomplete personal data.

8.3 Withdrawal of Consent

Where processing is based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.4 Deletion

You can request deletion of your personal data in certain circumstances, subject to legal and contractual obligations.

8.5 Data Portability

You can request a copy of your data in a structured, commonly used format where technically feasible.

8.6 Objection

You can object to certain types of processing, including processing for direct marketing purposes.

To exercise these rights, contact us at [email protected]. We will respond to requests within the timeframes required by applicable law.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and understand how our website is used. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Regulatory Authority

If you have concerns about our data handling practices that we have not addressed to your satisfaction, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC).